General Policies:

• ETNA is a referral-base practice, which means that you were sent to us by another physician. 

Medication:

• Please bring your medicines or a complete written list of your medicines to each of your office appointments. 
• Inform the doctors of any medicine changes you have had since your last visit.
• Inform the doctors of any health changes since your last visit.
• Bring any records you keep, such as: B/P and/or blood sugar readings so that they can be reviewed.
• Have your lab work done 7 days before your scheduled appointment to give us time to get the results on your chart.

Prescriptions:

• Prescription refills are handled daily. 
• The best procedure is to call your pharmacy when you need a refill.
• Since the doctors have to validate all refills, our policy is to hold all requests until 4:00 P.M.
• All refills are cleared daily.

Appointments:

Consults are seen in the Lufkin office on Monday afternoon and in the Livingston office on Tuesday afternoon.

Return Visits:

• Returning office visits occur Monday through Thursday morning’s beginning at 10:45a.m.